Complaints / Comments

We endeavour to provide all of our patients with a first class service when they visit or contact the surgery.  If all has gone well please tell us, it makes our world go round!  If there is anything you think we could have done better please let us know.

 

How do I make a complaint?

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know. 

Complaints

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.  If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.  If it is not possible to do that, please let us have details of your complaint:

  • Within 6 months of the incident that caused the problem; or
  • Within 6 months of discovering that you have a problem, provided that is within 12 months of the incident

We will be pleased to deal with any complaint.  Our complaints procedure will be explained to you and make sure that your concerns are dealt with promptly.   You can make your complaint:

  • In person –   ask to speak to Jane Dawes (Practice Manager) if you are registered at either our Abbey View or Fontmell practices 01747 856700 or Laura Grant (Office Manager) if you are registered at either our Sturminster or Marnhull practices 01258 474500
  • In writing  –   some complaints may be easier to explain in writing - please give as much information as you can, then send your complaint to the practice for the attention of the relevant manager as soon as possible.

This practice is within the Dorset Clinical Commissioning Group Area. The Trust Headquarters are, Vespasian House, Bridport Road, Dorchester, DT1 1TS. Tel:01305 368900. Fax: 01305 368947. Email: email@dorset-pct.nhs.uk