How to Make and Cancel an Appointment

 

systmonline

 

Book face-to-face or telephone appointments with your GP, nurse or clinician at a time that suits you.

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Problems booking online appointments?

Use the SystmOnline Support Centre before you call us.

 

How to see a clinician

The surgery operates a flexible access system.  Patients are able to book either on the day or 2 days to 4 weeks in advance, with either a surgery or a telephone appointment, with a doctor or nurse practitioner.  Contact us on the above numbers to book.  You can also book appointments on line. If you have a mobile telephone number you will be reminded of your appointment details by text message. Please see our website for registration details.  

appointments

The doctors will always try to see you on time, but some patients may require more time or occasionally the doctor may be called to an emergency, we will endeavour to inform you should any delay occur.

 

Extended Hours and Improved Access

We have appointments available after 6.30pm on Mondays, Tuesdays, Wednesdays and Thursdays across all of our sites for GPs, Nurse Practitioners and Practice Nurses.  These appointments can be helpful for those patients who find attending an appointment at the surgery during the usual opening hours difficult.  

We are also working with our local colleagues and can book appointments in the evenings and at weekends across Dorset.  These appointments are usually run from the local community hospitals.  Our Reception team will be happy to make you an appointment with this service, please ask when you call or at reception.

 

Appointments

We run a 10-minute appointment system. You will be given a time at which the doctor, nurse of other member of the Primary healthcare Team hopes to see you. Please try and be punctual, if you arrive late this may cause delays and inconvenience to other patients. You should not wait more than 30 minutes without receiving an explanation for the delay. Please ask for more than one appointment if you wish for more than one patient to be seen. We will try to ensure that you are seen on time but some consultations take longer than others and we have no way of knowing this in advance. If there is a patient with an emergency or serious problem, we will give them priority. If we are running late please be patient because on another occasion it might be you who needs the extra time. Please don’t blame the receptionists. If you have a particularly complicated problem or several matters to raise, please bear in mind that this may need to be spread over more than one consultation.

 

Chaperone Policy

If you require a chaperone, wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.  If you would like to see a copy of our Chaperone Policy or have any questions please contact either the reception team or the practice manager.

 

Telephone Calls

The surgery now offers telephone consultations for patients that may not need to be seen by the doctor or nurse. We recognise that for a number of problems it may be more appropriate and more convenient to speak to the doctor or nurse by telephone rather than coming in to the surgery in person. If you feel that a telephone consultation would be more appropriate, you should contact the surgery to request a call. If after speaking to you, the doctor or nurse feels that you should be seen, they will give you an appointment to come in on that day.

 

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service please fill out the consent form.

 

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like ot opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

 

Cancel Appointments

If you cannot attend an appointment for any reason please inform us as soon as possible in order to enable us to offer the slot to another patient. Appointments can also be cancelled on-line or by text message.

Cancel appointments you don't need