Covid vaccines not showing in the NHS app

We have received a high number of requests to enter details of a COVID vaccine onto our patients’ GP records and the NHS app, when they have had their vaccine somewhere other than with ourselves.

We appreciate that this is a confusing situation.

NHS App image

 Currently, it is not possible for us to record details of COVID vaccines in such a way that it will appear on the NHS app. The vaccine information which appears on the NHS App is taken from the IT systems used in the vaccine centres around the country, not a patient’s GP records.  If you did have the vaccine through ourselves and it is not showing on the NHS app please get in touch so we can resolve this for you.

Vaccines received in the UK

If you have had a vaccine in the UK through another provider and it is not showing on the NHS App, it’s likely that there has been some kind of problem at the vaccine clinic. Either it was not entered correctly onto the IT system, or the IT system has failed to upload it onto the NHS App. If you are in this situation, please contact the centre where you received your COVID vaccine or the VDRS. The Vaccine Data Resolution Service (VDRS) aims to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England. This can be accessed by calling 119 and asking to be referred to the Vaccine Data Resolution Service.

 

Vaccines received outside the UK

If you received either one or both of your vaccine doses outside of the UK, we can enter this onto your GP record. It would be useful for us to have this information on your health records, and you can send it to us by submitting an E-consultation asking for administrative help on our website. You can attach a photo of any documents you have relating to the vaccine (including the manufacturer and the date it was given). However, at present, this information will not appear on the NHS app. This may change but that would require changes to the NHS App and it is outside of our control. In order to provide evidence that you have had a vaccine abroad, you will need to show whatever proof you have from the country where you had the vaccine.

Vaccines administered overseas cannot be recorded in the UK National Immunisation Management system (NIMS) which is the system used to show your vaccination status in the NHS App. Therefore the ability to show any “overseas” Vaccination Certificate and request a Vaccination Passport is not currently available from the NHS.

Any queries regarding this issue need to be directed to NHS 119 or to NHS App Support rather than the GP Practice

Published: Nov 18, 2021