Sara is our Practice Manager and also a non-clinical partner within the practice with the GPs. Sara has a wealth of NHS experience, having worked in Community and Mental Health Trusts, Primary Care Trusts and Clinical Commissioning Groups in Dorset.
The role of the Practice Manager is to manage all of the business aspects of the practice such as making sure that the right systems are in place to provide high quality patient care, human resources, finance, patient safety, premises and equipment, information technology and business planning. Sara works alongside the other managers within the Practice and also supports the GPs and other medical professionals with delivering patient services.
Sara also works within the Vale Primary Care Network developing services in line with the government policies. This includes the delivery of the Covid Vaccination Programme, development of Social Prescribing, frailty clinics, etc.
Laura has worked at the Practice since 1996, and within the NHS since 1989. Laura over sees the day to day running of the Practice and liaises with all the Partners, members of staff and patients. Laura oversees recruitment of Admin and Housekeeping team members. She works closely with other members of the Management team, to provide an excellent service to our patients.
She also coordinates Flu and recent Covid Clinics. Every day is different and there is always a new challenge or project to be worked on, which she enjoys.
Laura works across all sites and can be contacted if you experience any problems. She is available to discuss any complaints that may arise or any suggestions patients may have.
Our Operational Manager is responsible for the day to day running of the Practice and liaises with all the Partners, members of staff and patients. If you experience problems with running of the Practice please ask to speak to one of the managers.
IT and Data Quality Manager
Sarah is responsible for all the computer systems we use across all of our sites, alongside the phone system and medical devices used by our clinicians. She also manages the scheduling for our GPs and Nurse Practitioners appointments and their leave and oversees the maintenance of the buildings at both Shaftesbury and Fontmell Magna. She has worked at the practice since 1995 and enjoys the challenges each day brings alongside the many new things to learn.
Practice Support Manager
Kim Supports the Partners and Managers to assist with the smooth running of the Practices. She is responsible for procurement and liaises with contractors and outside agencies to ensure that the practice is kept supplied with everything needed for day to day operation. She also deals with complaints.
Every day brings something different. Kim has worked at the Practice for 27 years and has seen many changes and challenges.
Lisa joined the Practice in 2021 after many years NHS experience working in both Acute and Community Hospitals and Mental Health Trusts. Lisa is responsible for all aspects of the Practice finances, she works closely with the Partners and liaises with our Accountants and NHS bodies to make sure things run smoothly.
Our Reception team deals with appointments, repeat prescriptions and visits. Our trained and experienced staff seek to ensure smooth and efficient attention to your requirements, in accordance with Practice policy.
The Medical Personal Assistants will help with queries, test results, sick notes and messages for your doctor.
The Medical Secretaries will help with all of the referral letters to consultants for the doctors and other clinicians. They also look after all aspects of choose and book and are available for patients to contact should they have any difficulty in booking their hospital appointments.