Vacancies

25hr Permanent Contract  & 25hr Maternity Leave Vacancies

Job Title

Patient Service Care Co-Ordinator

Reports to

Patient Service Care Co-Ordinator Team Leader

Location:

The Blackmore Vale Partnership surgeries – Abbey View Medical Centre in Shaftesbury, Sturminster Newton Medical Centre & Marnhull

Contract Type:

Permanent  & Fixed Term Flexible

Hours per week

Part time

Job Summary

As a Patient Services Team Care Co-Ordinator, you will be a vital part of the healthcare team, providing essential administrative support to ensure seamless patient care. With core skills in office experience, you will be responsible for managing patient appointments, coordinating care plans, and maintaining accurate medical records. Your role will involve extensive customer service interactions, where your ability to communicate effectively and empathetically with patients and their families will be crucial. Join our team and contribute to the delivery of high-quality patient-centered care in a fast-paced and rewarding healthcare environment.

Telephone Duties (we take 400 or more calls a day)

• Process telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
• To answer the practice telephone line alongside your colleagues ensuring the lines are covered amongst the team from 8:00am-18:30pm daily.
• Answer the telephone promptly, deal with incoming queries, divert them as appropriate and\or take and pass on messages via email\task or in person, ensuring the message gets to the recipient promptly.
• Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
• Maintain and monitor the practice appointments system.
• Deal with urgent phone calls as per Practice guidelines.
• Take messages and relay information to the appropriate member of staff.

Front Desk Duties

• Process personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
• Direct visitors to the correct place, ensuring they sign the visitor’s book on arrival and departure.
• Maintain and monitor the practice appointments system using the computer.
• Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.
• Register patients for on-line services.
• Take in parcels, log in book, inform and deliver to the relevant person.
• Take in urine and other samples and deliver to the appropriate place.
• Deal appropriately with any forms handed in by patients.
• Keep the reception and administration area tidy and free from obstructions and clutter.
• Record blood pressure readings on the patient’s notes, dealing with any high readings as per Practice protocol.
• Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.
• Maintain and monitor the practice appointments system.

Administrative Duties

• ·Register new patients and temporary patients on the computer, making sure all the relevant paperwork is completed and new patient appointments are made.
• Provide clerical assistance to Practice staff, including photocopying and scanning.
• Provide an efficient scanning service.
• Update patient’s personal details on the computer.
• Process repeat and acute prescription requests from patients,
• Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures. 

Additional Information

Job Types: Part-time, Permanent / Flexible

Salary: £24,207.39 to £25,341.50 pro rata depending on experience.

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Sturminster Newton, Shaftesbury & Marnhull: reliably commute and be able to work across all sites

Licence/Certification:

• Full Driving Licence (required)

Permanent Contract 25hrs a week

Monday 07:45-17:00, Tuesday 10:00-18:30, Friday 07:45-16:30.

Maternity Cover,  25hr pw Flexible Contract starting in June.

Please specify which post you would be applying for.

Closing date for applications : 07.05.25 

Interview date: Thursday 15^th May 2025

If you have not heard within 2 weeks of this date, please assume that you have been unsuccessful this time.