We are looking to recruit for the below positions.

Patient Service Care Co-ordinator

Job Title

Patient Service Care Co-Ordinator

Reports to

Patient Service Care Co-Ordinator Team Leader


The Blackmore Vale Partnership surgeries – Shaftesbury, Sturminster Newton & Marnhull

Contract Type:

Permanent / Flexible

Hours per week

Full Time / Part time

Job Summary

  • To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information collected and maintained.
  • To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
  • Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies.

Job Duties & Responsibilities

As First point of contact for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. The role includes but is not limited to; answering phones, navigating patients to the correct service/appointments, manning front desk, scanning, prescriptions, and other administrative tasks requested by the GP’s/ Managers.

Telephone Duties (we take 400 or more calls a day)

  • Process telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
  • To answer the practice telephone line alongside your colleagues ensuring the lines are covered amongst the team from 8:00am-18:30pm daily.
  • Answer the telephone promptly, deal with incoming queries, divert them as appropriate and\or take and pass on messages via email\task or in person, ensuring the message gets to the recipient promptly.
  • Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
  • Maintain and monitor the practice appointments system.
  • Deal with urgent phone calls as per Practice guidelines.
  • Take messages and relay information to the appropriate member of staff.

Front Desk Duties

  • Process personal requests for appointments, visits and telephone consultations and ensure patients are directed to the appropriate healthcare professional.
  • Direct visitors to the correct place, ensuring they sign the visitor’s book on arrival and departure.
  • Maintain and monitor the practice appointments system using the computer.
  • Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines.
  • Register patients for on-line services.
  • Take in parcels, log in book, inform and deliver to the relevant person.
  • Take in urine and other samples and deliver to the appropriate place.
  • Deal appropriately with any forms handed in by patients.
  • Keep the reception and administration area tidy and free from obstructions and clutter.
  • Record blood pressure readings on the patient’s notes, dealing with any high readings as per Practice protocol.
  • Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.
  • Maintain and monitor the practice appointments system.

Administrative Duties

  • ·Register new patients and temporary patients on the computer, making sure all the relevant paperwork is completed and new patient appointments are made.
  • Provide clerical assistance to Practice staff, including photocopying and scanning.
  • Provide an efficient scanning service.
  • Update patient’s personal details on the computer.
  • Process repeat and acute prescription requests from patients,
  • Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures. 

Job Types: Full time / Part-time, Permanent / Flexible

Salary: £22779.97- £24363.82 pro rata depending on experience.


  • Company pension
  • On-site parking


  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Sturminster Newton, Shaftesbury & Marnhull: reliably commute or plan to relocate before starting work (required)


  • Full Driving Licence (required)

Permanent or Flexible Contract for Up to 30 Hours a week 

Closing date for applications : 30.06.24.  

If you have not heard within 2 weeks of this date please assume that you have been unsuccessful this time.

Previous Applicants need not apply.